by pooh_bear138, August 12, 2008

Hellish call centres based in the Philippines where no-one understands English. My conversations with their representative were so tortuous I nearly lost my head. Even when the language barrier was surmounted after repeatedly asking the same question, I discovered the information was wrong. They told me a Customer service number was toll-free when it was chargeable; they also told me the Call Me facility would call me back when, in fact, they refused to make calls outside the US. <br> <br> Why do companies think that cheap is best in the most important department in the whole company?

 I would not shop here again

by ekazan, August 5, 2008

I have shopped at Amazon since 2005. The best internet store in the World Wide Web. It is like an ocean. It has everything you can think about in it. Easy account creation, recommendations according to your searches or owned items. Ordering is very     Read full review...

 I would shop here again

by b_arnold, August 4, 2008

Amazon has been a great experience since I have joined. Anytime I can't find what I want or can't afford it when I do, I turn to Amazon and can find anything at a price I can afford. I have used Amazon for a while now and have never been disappointed. If     Read full review...

 I would shop here again

by nikujohn, August 2, 2008

I've been ordering with Amazon for over ten years now and overall am satisfied with things. Originally I used Amazon primarily to order textbooks and books. Generally I was happy and continued to order through Amazon. Recently I've gotten Amazon     Read full review...

 I would shop here again

by thelastemperor, July 28, 2008

I consider myself something of a consumer advocate, and I have been a frequent and loyal Amazon customer precisely because of my concerns about quality customer service and a company that focuses on pleasing its customers. I'm surprised to read some of     Read full review...

 I would shop here again

by wilson0423, July 28, 2008

The mission statement of Amazon.com is to be the Earth’s most customer centric company and to build a place where people can come to find and discover anything they might want to buy online. I think they have adhered to this statement and have become     Read full review...

 I would shop here again

by hunnypottie, July 21, 2008

I am a repeat customer of Amazon. It's so easy to browse their catalog or just search the item you need. Their selection is so huge. I haven't found anything yet that I need that I haven't found at Amazon. Checkout is such a breeze. Shipping is super     Read full review...

 I would shop here again

by november52002, July 1, 2008

The Amazon.com web site is a great way to get you shopping done. The best time that we ever shopped there was just before Christmas. It was amazing how much we ended up getting for such a small amount of money. I would say that the Amazon.com web site is     Read full review...

 I would shop here again

by yukiharayuuko, June 25, 2008

I bought an eliptical around May and have yet to receive the actual product by the end of June because Amazon claims to be out of stock. Funny thing is, they're still selling the EXACT product online. Amazon's explanation is that because the product was on sale by Amazon, Amazon has to get the product in stock to give me the sale price. The issue here is that they're no longer keeping the product in stock and instead lets a third party merchant fulfill the order. So why can't they fulfill my order through a third party seller? Well, since the sale price listed by Amazon is $100 lower than the third party merchant's, Amazon says that the product must come from Amazon and not a third party seller. Huh. Couldn't they have told me that a month ago? <br> <br>

 I would not shop here again

by starbuxaddict7, June 17, 2008

Amazon provides shoppers with the ability to buy books, DVDs, electronics, etc. In all my Amazon shopping experiences, devlivery speed has been superb! When they say 1-2 business days, they mean it! Order accuracy is top prioirty at Amazin, with     Read full review...

 I would shop here again

by gingerjane, June 10, 2008

I have always had a great experience at Amazon.com. Every time I have ever placed an order, the shipping has been SUPER quick, they have never overcharged me for shipping (usually I get the super saver shipping so that it's free if I spend more than $25)     Read full review...

 I would shop here again

by wiersch, June 6, 2008

I buy all the time from Amazon.com. Items such as food, diapers, toys, hardware, electronics, and more. Their service, website, and customer service are the best there is. Plus, they have a 30-day price match guarantee (for stuff sold by Amazon.com and not a 3rd party seller). Just send them an email within 30 days with your order info and new price and they will issue a refund for the difference.

 I would shop here again

by cicero58941, May 31, 2008

I have purchased quite a bit of things from Amazon.com, and have loved every purchase. However, they are a little bit higher in their prices compared to other online merchants selling the same items. Their shipping and handling charges are higher as     Read full review...

 I would shop here again

by pufferoo, May 28, 2008

Amazon is like a candy store to me. I've never had a problem, except I've noticed that if I start ordering online at work, and finish at home, sometimes I get duplicates. So I just order from home now. <br> <br> In selling books, CDs and DVDs, Amazon.com performs beautifully. I've been shopping there since 1999 (at least). They started out great and they've just gotten better (I do miss the free Post-It notes, though!). Together with Apple, it's on my very short list of implicitly-trusted sites. <br> <br> I don't currently use the MP3 downloading service; my DLs didn't download, but that is probably my fault. It wasn't a big deal in terms of money, so I haven't addressed it yet. But when I do I'm sure they'll get it working for me. <br> <br> To sum: I have bought hundreds of items from Amazon.com between 1999 and 2008, and never had anything less than a good, hassle-free experience. I returned something only once, and it was a breeze. They know what they're doing, and they do it excellently. <br> <br>

 I would shop here again

by pablothegreat, May 26, 2008

With a special needs child who hates crowds, it can be difficult to go shopping at the mall. Being a single parent, it can be impossible to Christmas shop in secret. But even before having a child, I disliked shopping for long periods of time in huge     Read full review...

 I would shop here again

by wendylovesluke, May 19, 2008

I've been buying and selling on Amazon for about two years now. I haven't had a problem with them or any of their sellers. I did have a customer who bought the wrong book from me and tried to blame me for her mistake. Amazon contacted me about the issue and I explained my side and she explained her side. They said that if they felt I was in the wrong they would refund her money but that never happened. But what if she did make it sound like I made the mistake? I would've given her a free book? and I would have to eat the shipping cost too.

 I would shop here again

by mwark, May 15, 2008

Have dealt with Amazon several times in the past; delivery was quick, products excellent and no trouble in the customer service department.

 I would shop here again

by dktshudy, May 14, 2008

Amazon almost always has the best price and I used to be a loyal customer. Recently though, with the introduction of Amazon Prime, the standard and free shipping is horribly slow. Amazon took a full week to move last 2 orders out the door. From now on, I'll shop somewhere else and spend a little more to get faster shipping.

 I would not shop here again

by mdmd7777, May 12, 2008

Misleading shipping...States "Free Shipping on orders over $25.00, but fails to comply"...if you fail to read the small print you will be charged for shipping...BEWARE!!!

 I would not shop here again

by michellen2008, May 4, 2008

A few years back, a friend of mine placed an order for a musical CD that I wanted as a Christmas gift. She had paid for "fast shipping option" and it never arrived by Christmas. I waited and waited... still no arrival, after two weeks after Christmas     Read full review...

 I would not shop here again

by jerz, May 3, 2008

There are FEW companies that stand behind what they sell like Amazon. I'm super confident buying there -- and that's saying a lot. In the last year, they made two bad situations better -- neither of which was their fault! 1) After weeks of dealing with     Read full review...

 I would shop here again