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Poor experience! Go to any competitor before Circuit City
by marciacart, August 22, 2008
Don't be fooled. Circuit City's stock is below $2 a share and their customer service has taken a nose dive. The free shipping on the website is not honored and the personnel in the store are not trained to help customers with defective merchandise. At the store in Round Rock, Tx, the personnel answering the phones will give bogus names of managers. IF you can reach corporate offices, dispute credit card payments, and contact the Better Business Bureau, you MIGHT get a return phone call.
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I will never purchase anything from them again!
by raniz08, August 21, 2008
I am not satisfied at all. I ordered a PSP for a friend for his birthday and since it was over $200 there was an option of free shipping and I chose that. And till this day he has not recieved it. It is very upsetting to know that circuit city offers free shipping but there's no guarantee that the package will ever get to it's destination. and to top of my purchasing experience with this company every time i called i got disconnected finally after the 8th time i called i got to talk to the supervisor who could not help me with anything but to refund me for the package. But other than that they were no help at all and very rude on top of it!!! I still hvnt recieved my refund and i'm afraid to purchase it again from someone else what if i never get the money back from these people!!!...I hope i get my money back but this made me look really bad in front of my friends and wasted my time on top of it!!! This was an extremely bad experience and I will never purchase anything on their website again!!!
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The worst shopping experience online ever!
by hmj8wp, August 20, 2008
Almost a month ago I ordered Philips DVP-5140 DVD Player from CircuitCity.com and it was my worst shopping experience online ever because I have never received the item. Customer service representatives, who I called many times, were not helpful at all. All I heard, was "Call in a few days, and we will issue refund, or send you another item". But when I called them again in a few days, I heard the same thing, and nobody was willing to investigate an issue, send another item, or issue refund. When I requested to speak with supervisor, I was transferred to another customer service representative, more aggressive and rude, who denied my request and actually cut me off! She didn't want even to listen to me! Representatives don't allow you to speak with supervisors, saying that supervisors are very busy talking to other customers! Needless to say, I am not going to shop with CircuitCity anymore.
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WORST Customer Service Ever!
by meesh71, August 19, 2008
After weeks of looking, I finally found the wii fit at CC but they would only sell it in a bundle with two accessories...slightly expensive but ok. For some bizarre reason they decide to ship it in two boxes -- not one for the wii fit and one for the
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Dont buy from circuitcity.com
by hoffmantnt, August 15, 2008
Circuit City sent the wrong item. This is a big mistake. They should NEVER make such an error. Still, it is how a company recovers from an error that really differentiates an average company from one that stands out. After getting and RMA and returning
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Avoid Circuit City at all costs! Non-existent Customer Support!
by ramesess, August 8, 2008
I ordered a Haier RTC1700 Toaster Oven online. They charged my credit card the same day. They never shipped my toaster oven. Two weeks later they saw their error when I called Customer support, but would do nothing about it until a "Case Worker"
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I even got $5 off my purchase because I picked it up. I wasn't expecting that but I'll take it and will come back.
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very easy and very smooth.
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good response
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Iam very satisfied. Product came in on time. Excillent service !
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Excellent service and mobilization of the product. I recommend this provider widely.
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Thanks for My Wii, CircuitCity.com!
by jeavinl, June 18, 2008
Oh Wii, wherefore art thou, oh wondrous Wii? After much scouring of stores, I finally got a hold of a Wii. OK, OK. I have two kids. Scouring of stores consisted of making a few phone calls, checking eBay and several common sites, and watching a Wii
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web site gave improper information, but a customer service phone call cleared up the matter. item arrived days earlier than expected. it works perfectly for our needs.
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Very, very disappointing.
by omg000, June 15, 2008
I purchased a 3-year Advantage Protection Plan warranty for a laptop, and tried to use it. I found that the plan I had unfortunately paid for has so many, many restrictions and exclusions that it was useless in my opinion. I had no abuse or accidental damage, only wear and tear, but that made no difference.
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I used to shop there, but after this experience, I started to check around and found lots of people have had the same problems. It taught me a lesson. I have had many experiences with stores whose policy is "If it breaks during the warranty period, we'll repair or replace it", not "Did you read the tiny type before you bought this? No -- tooooo bad!"
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I feel like a real sucker. But it won't happen again.
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It was nice. People were nice and friendly and helpful. Store was new and clean! Nice work!
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seemed to be good.
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It was delivered faster than I thought it would be.
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Poor customer service- only in it for the $$$$
by wcmpsmc, June 7, 2008
Bought a Bose system that evidently wasn't compatible with our 2 year old tv. We called the store and spoke to the salesperson who sold it to us. He told us we were out of luck and we'd need to come in and buy a new tv. Yeah, right. I ended up hooking it up thru my DVD player. He didn't even ask what kind of hookups we had on the tv, just "you need a new tv". And we did purchase the extented warranty. didn't help. System went out about 60 days after purchase, and we gave up on Circuit City, after numerous phone calls. Called Bose directly, who handled it all and we are still enjoying the replacement system they sent us.
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Frustration just begins to explain my experience
by tvw6612, May 28, 2008
This is my first and last order with Circuit City. I was looking for a coffee maker online that we were unable to find at any store around us. I thought I had found it at Circuit City and placed the order. It turns out it was an older model and it did
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Ordering process was easy and fast. Product arrived on time
and in good condition. All in all a very good experience.
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