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The camera for the video monitor came in but didn't work properly. I've had to return it.
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Very unfriendly and impersonal
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BEWARE: THERE IS NO CUSTOMER SATISFACTION GUARANTEE WITH THIS COMPANY!
by wilsfordaz, July 3, 2008
We ordered a Chicco Travel System from them after being hooked by the prospect of not paying shipping. This turned into a NIGHTMARE! When I ordered off their website, I selected the color I wanted from a drop-down menu, double checked it, then
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This vendor was great to work with. I called to make sure the product was in stock (specific color - difficult to find through other vendors - item was sold out), and customer service was very helpful and confirmed they had it even before I placed the order. There was also an error during internet order, and agin, customer service reacted very professionally. I am very pleased with this company. I would order again from them. Thanks!!
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The adapter did not fit the model of car seat as indicated on the website.
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I quickly found the product that I was looking for at a much better price than anywhere else online. Checkout was easy and fast, product was received in great condition quicker than I expected.
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Complete frustration. Multiple shipping date extensions. Cancelled after a month
by wadeandbasia, May 9, 2008
We were taken in by the low advertised price for a Burley Piccolo trailer-bike. We ordered online and spent the next few days waiting for an email reply. Within a week, we were told that the item was back ordered and would ship on the 7th of May. Today, May 9th, I called again to inquire about our order. We were told that it would now ship on May 20th (estimated).
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Nevermind. Order cancelled.
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I suspect that they take orders until they can bulk order with a large discount. In any case, our frustration and greater than a month of waiting was not worth saving $25.
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We are going to REI today anyway. Never again to these folks.
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I can't even get them to help me buy from them!
by oldnick, April 30, 2008
I am still trying to buy from them. I have had difficulties ordering on the site, and they never answer my emails without my having to ask three times, over a couple of weeks. When they do reply, they simply ask more questions. I am concerned about actually spending money with them and trusting them. I dread to think what would happen in a warranty return setup.
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item was received with many missing pieces. it looked like a display or a return. customer service was good and put me in contact with trailor manufacturer for replacement parts under warrenty.
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The only thing I didn't like about the experience was that on the search engine it showed the PayPal emblem for this merchant and when I went to check out PayPal was not an option.
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When the company first processed my credit card, it was declined. I got a very pleasnt email informing me of that. I called Customer Service and spoke to a very polite and helpful gentleman who checked the number and expiration date, which were correct, then ran the card again. This time it was accepted, and I expect to get the shipment in about a week. I was impressed with the Customer Service, and the site has an excellent selection of high-quailty health monitors and equipment.
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I guess that in themselves Healthcheck Systems were okay but the problem is that the product I bought from them was drop shipped and they did not indicate on the web site to the best of my knowledge that this would be the case. Because the item was drop shipped they really had no control over delivery and I find that to be and issue with drop shippers.
I guess as a result I didn't receive notification of who the carrier was or a tracking number to know the status of my order. I only received an immediate order confirmation from Healthcheck Systems. When I wrote an email to enquire what was happeing with the order no-one responded!
I eventually called and was greated by polite people but I did have to call twice in order to get a proper status update.
I understand that free shipping was provided but I don't think that voids a vendors' obligation to keep a customer notified of the status of the order and ensure that delivery is carried out in a timely manner.
The product itself is great and arrived within a week and a half which is not too bad of a delivery time but sadly I do have an issue with drop shipping and particularly when I am not informed that the company I am purchasing from doesn't have stock and is drop shipping.
I personally prefer not to buy from companies that drop ship and therefore this would be my primary reason not to buy from Healthcheck Systems again.
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Very pleased with shopping experience
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Dishonest Open Box Products
by kmcng, February 27, 2008
Just bought an Ovacue from this store. The unit didn't come with a factory sealed box!!!
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Had it been used? This is a very personal product. How can they sell an open box product and didn't disclose about it on their advertisement?
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It would have been nice to receive an email copy of my receipt and tracking information.
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all good
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The product I received was used. I didn't know it was going to be used, so I was disappointed when I noticed this.
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nice experience overall
by ima426, December 9, 2007
customer service A+ online ordering was nice and clear. received a coupon in my email and received 10% off my order - will definetly order from them again
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Good merchandise, cool store
by paultowers, October 23, 2007
Purchased a bathroom scale from this store. I had bought several from local drug stores, but they are cheap, and tend to fall apart. This time I spend the few extra bucks and got a quality scale. Solid construction on it, and a large enough base so my larger feet dont hang off the sides (size 12). It came in about a week from UPS, and I couldnt be happier with it. I got an email confirming my order, and then another with a tracking number from UPS.
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I do wish I was a little happier with the numbers on the scale; they need to make a scale that lies to you once in a while.
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Better pricing then Babies R Us!
by nickilove120, October 23, 2007
I found HealthCheck on Google when I searched for baby monitors. They had the model I wanted, at the right price. I got the Summer Infant 900mhz color baby monitor. I had seen it at Babies R Us, but it was over two hundred bucks, and I was NOT prepared to spend that much. I found it online for 20 dollars cheaper, as well as no tax. Good deal in my book. I ordered online, got free shipping, and got my monitor in about a week. I was hoping it would get here sooner, but Im pretty happy about the whole thing.
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