by m1m1bebe, June 5, 2008

From a very horrible experience with SASA ordering and service, I highly advise people to not order with them in the first place to avoid all the trouble. They never answer emails and when you DO reach them, they are very impatient with you and don't want to bother with problems. They also charge you once you place your order, not when your order has been shipped, like they say. You also might have to wait forever to receive your item, so don't expect to receive what you have purchased at the promised time. But, I think their customer service is by far the WORST I have ever experienced. I have shopped at many other online stores and cannot believe the way they treat their customers.

 I would not shop here again

by kiemhwa, March 2, 2008

I just read Canna's review and have had the exact same experience. I was also sent a wrong item, sent it back to return and never received my refund for my item or return shipping. <br> To top it off, I ordered 2 exact same items during that time and one was correct and the other was not, now how hard is it to mess up an order like that? <br> <br> I would NEVER recommend shopping with this company. <br>

 I would not shop here again

by canna, October 14, 2007

I think there's a big problem in Sasa's system. Here's my miserable experience: <br> <br> 1. They sent me an incorrect product. <br> 2. I sent it back for exchange. They have received that parcel, but they end up by not being able to locate it in their system. It's lost somewhere in their system. <br> 3. TWO months after my order and after several contacts, they finally accept to send me a replacement. For the return shipping fee which is 35 euros (50 USD), sorry, I have to wait until they find that parcel in their system. (But, until when ?) <br> 4. Almost three weeks after that promise, the replacement never arrives, not even a confirmation e-mail. <br> 5. I've been trying hard to reach the phone customer service for days by international call, but in vain, it's always the answering machine. <br> <br> I'm totally desperated and don't know what to do anymore.... <br> <br> <br> Order accuracy: Very BAD <br> Customer service: Bad <br> <br> <br>

 I would not shop here again

by chick81, February 20, 2007

I was charged for my order a week ago, there is still no email regarding my order, and their customer service ignored all my emails.

 I would not shop here again

by damianzheng, February 16, 2007

After ordering the product and being charged for the order, I'm waiting forever to get their email regarding my order, I can't believe how slow their service is.

 I would not shop here again

by stefanieang, September 27, 2006

THE PROS & CONS OF SASA PROS OF SASA: 1. Good Layout of the website (Not so Boring and website is appealing) 2. When placing an order is not complicated and there are steps to ensure that you are on the right path. 3. When you purchase     Read full review...

 I would shop here again

by Sasa.com Shopper, June 27, 2005

It is very easy and quick.But the product line is not completed , such as Biotherm, some product can not be find in SASA.

 I would shop here again

by Sasa.com Shopper, June 27, 2005

Great prices. Fast international delivery.

 I would shop here again

by Sasa.com Shopper, June 27, 2005

I hope can find more brand and more products,please! such as lauramercier,bobbibrown,mac and some others. I also find when the goods post from HK,I cannot find the record at the HK post net,even I got the number.

 I would shop here again

by Sasa.com Shopper, June 27, 2005

shopping progress is very quick,and the product is in good condition. but the rage of products is not quite enough.

 I would shop here again

by Sasa.com Shopper, June 27, 2005

Very good prices and fast delivery. Will shop there again in future.

 I would shop here again

by Sasa.com Shopper, June 27, 2005

some of the brands that i want to order did not list on the web page, and as well as some products from a specific brand were not availiable. The product range is not as wide as i thought.

 I would shop here again

by Sasa.com Shopper, June 27, 2005

There are not enough products at Sasa.com. For example, I would like to buy some products of Sonia Rykiel, but I can't find it there.

 I would shop here again

by Sasa.com Shopper, June 27, 2005

i am satisfied with my first time shopping overall but the it would be better if more range of products avaliable. also hope the description of products can be more details.

 I would shop here again

by Sasa.com Shopper, June 27, 2005

i bought 74.5 dollors products last time.i thounght it could be sent free.but i have to pay 6 us dollor extre. i hope you should better mention me in future. Xeniachow Shanghai China

 I would shop here again

by Sasa.com Shopper, June 27, 2005

It is quick and good service! I will shop at sasa.com again. and the promotion is also good, it is a good experience there!

 I would shop here again

by Sasa.com Shopper, June 27, 2005

Price is good,order processing is fast,but we need some more products.

 I would shop here again

by Sasa.com Shopper, June 27, 2005

I'd am very impressed with the service provided at sasa.com. Keep up the good work!

 I would shop here again

by Sasa.com Shopper, June 27, 2005

Fast Delivery..Products in good quality...Will shop at sasa.com again in the future.

 I would shop here again

by Sasa.com Shopper, June 27, 2005

It takes too long to find out what's going on and find a solution about an order which never arrived with me. I've placed the order in March 2005. Still never heard anything but the credit card has been charged for it.

 I would not shop here again

by Sasa.com Shopper, June 27, 2005

That's a wonderful shopping experience! I will shop at sasa.com.

 I would shop here again